BATRA PRAMOD. (1999). SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED.
Chicago-čujuhus (17. p.)BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 1999.
MLA-čujuhus (9. p.)BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED, 1999.
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