BATRA PRAMOD. (1999). SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED.
芝加哥风格引文BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 1999.
MLA引文BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED, 1999.
警告：这些引文格式不一定是100％准确.