APA (7th ed.) Citation

FRIEDMAN N J. (1995). TELEPHONE SKILLS FROM A TO Z. CRISP PUBLICATION.

Chicago Style (17th ed.) Citation

FRIEDMAN N J. TELEPHONE SKILLS FROM A TO Z. CALIFORNIA: CRISP PUBLICATION, 1995.

MLA (9th ed.) Citation

FRIEDMAN N J. TELEPHONE SKILLS FROM A TO Z. CRISP PUBLICATION, 1995.