Cita APA (7a ed.)

NEWBY TONY. (1996). CUSTOMER SERVICE POCKETBOOK. RESEARC PRESS BUSINESS BOOKS.

Cita Chicago Style (17a ed.)

NEWBY TONY. CUSTOMER SERVICE POCKETBOOK. NEW DELHI: RESEARC PRESS BUSINESS BOOKS, 1996.

Cita MLA (9a ed.)

NEWBY TONY. CUSTOMER SERVICE POCKETBOOK. RESEARC PRESS BUSINESS BOOKS, 1996.