NEWBY TONY. (1996). CUSTOMER SERVICE POCKETBOOK. RESEARC PRESS BUSINESS BOOKS.
芝加哥风格引文NEWBY TONY. CUSTOMER SERVICE POCKETBOOK. NEW DELHI: RESEARC PRESS BUSINESS BOOKS, 1996.
MLA引文NEWBY TONY. CUSTOMER SERVICE POCKETBOOK. RESEARC PRESS BUSINESS BOOKS, 1996.
警告：这些引文格式不一定是100％准确.