BANK JOHN. (1995). ESSENCE OF TOTAL QUALITY MANAGEMENT. PRENTICE -HALL INTERNATIONAL, INC.
Chicagoスタイル(17版)引用形式BANK JOHN. ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PRENTICE -HALL INTERNATIONAL, INC, 1995.
MLA(9版)引用形式BANK JOHN. ESSENCE OF TOTAL QUALITY MANAGEMENT. PRENTICE -HALL INTERNATIONAL, INC, 1995.
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