BANK JOHN. (1995). ESSENCE OF TOTAL QUALITY MANAGEMENT. PRENTICE -HALL INTERNATIONAL, INC.
芝加哥风格引文BANK JOHN. ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PRENTICE -HALL INTERNATIONAL, INC, 1995.
MLA引文BANK JOHN. ESSENCE OF TOTAL QUALITY MANAGEMENT. PRENTICE -HALL INTERNATIONAL, INC, 1995.
警告：这些引文格式不一定是100％准确.