ROBERTS HARRY V. (1993). QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS.
Chicago Style (17th ed.) CitationROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. NEW YORK: FREE PRESS, 1993.
MLA (9th ed.) CitationROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS, 1993.
Warning: These citations may not always be 100% accurate.