ROBERTS HARRY V. (1993). QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS.
Citazione stile Chigago Style (17a edizione)ROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. NEW YORK: FREE PRESS, 1993.
Citatione MLA (9a ed.)ROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS, 1993.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.