ROBERTS HARRY V. (1993). QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS.
Chicagoスタイル(17版)引用形式ROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. NEW YORK: FREE PRESS, 1993.
MLA(9版)引用形式ROBERTS HARRY V. QUALITY IS PERSONAL: A FOUNDATION FOR TOTAL QUALITY MANAGEMENT. FREE PRESS, 1993.
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