Cita APA (7a ed.)

ARMISTEAD COLIN G. (1992). CUSTOMER SERVICE AND REPORT. PITMAN PUBLICATIONS.

Cita Chicago Style (17a ed.)

ARMISTEAD COLIN G. CUSTOMER SERVICE AND REPORT. LONDON: PITMAN PUBLICATIONS, 1992.

Cita MLA (9a ed.)

ARMISTEAD COLIN G. CUSTOMER SERVICE AND REPORT. PITMAN PUBLICATIONS, 1992.