Style de citation APA (7e éd.)

LOVELOCK CHRISTOPHER H. (1988). MANAGING SERVICES MARKETING OPERATIONS AND HUMAN RESOURCES. PRENTICE -HALL INTERNATIONAL, INC.

Style de citation Chicago (17e éd.)

LOVELOCK CHRISTOPHER H. MANAGING SERVICES MARKETING OPERATIONS AND HUMAN RESOURCES. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 1988.

Style de citation MLA (9e éd.)

LOVELOCK CHRISTOPHER H. MANAGING SERVICES MARKETING OPERATIONS AND HUMAN RESOURCES. PRENTICE -HALL INTERNATIONAL, INC, 1988.