APA (7th ed.) Citation

PETERS GLEN. (1994). BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS.

Chicago Style (17th ed.) Citation

PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. LONDON: PITMAN PUBLICATIONS, 1994.

MLA (9th ed.) Citation

PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS, 1994.

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