PETERS GLEN. (1994). BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS.
Citación estilo ChicagoPETERS GLEN. BENCHMARKING CUSTOMER SERVICE. LONDON: PITMAN PUBLICATIONS, 1994.
Cita MLAPETERS GLEN. BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS, 1994.
Warning: These citations may not always be 100% accurate.