APA ציטוט

PETERS GLEN. (1994). BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS.

Chicago Style (17th ed.) Citation

PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. LONDON: PITMAN PUBLICATIONS, 1994.

ציטוט MLA

PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS, 1994.