PETERS GLEN. (1994). BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS.
Chicagoスタイル(17版)引用形式PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. LONDON: PITMAN PUBLICATIONS, 1994.
MLA(9版)引用形式PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS, 1994.
警告: この引用は必ずしも正確ではありません.