PETERS GLEN. (1994). BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS.
芝加哥风格引文PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. LONDON: PITMAN PUBLICATIONS, 1994.
MLA引文PETERS GLEN. BENCHMARKING CUSTOMER SERVICE. PITMAN PUBLICATIONS, 1994.
警告：这些引文格式不一定是100％准确.