Cita APA (7a ed.)

ROSS JOEL E. (1996). TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING (2ND.). VANITY BOOKS INTERNATIONAL.

Cita Chicago Style (17a ed.)

ROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. NEW DELHI: VANITY BOOKS INTERNATIONAL, 1996.

Cita MLA (9a ed.)

ROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. VANITY BOOKS INTERNATIONAL, 1996.