ROSS JOEL E. (1996). TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING (2ND.). VANITY BOOKS INTERNATIONAL.
Lua i Stíl Chicago (17ú heag.)ROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. NEW DELHI: VANITY BOOKS INTERNATIONAL, 1996.
Lua MLA (9ú heag.)ROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. VANITY BOOKS INTERNATIONAL, 1996.
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