ROSS JOEL E. (1996). TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING (2ND.). VANITY BOOKS INTERNATIONAL.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. NEW DELHI: VANITY BOOKS INTERNATIONAL, 1996.
एमएलए (9वां संस्करण) प्रशस्ति पत्रROSS JOEL E. TOTAL QUALITY MANAGEMENT: TEXT, CASES AND READING. 2ND. VANITY BOOKS INTERNATIONAL, 1996.
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