APA citiranje

GERSON RICHARD F. (2004). BEYOND CUSTOMER SERVICE. VIVA BOOKS PVT.LTD.

Chicago Style (17th ed.) Citation

GERSON RICHARD F. BEYOND CUSTOMER SERVICE. NEW DELHI: VIVA BOOKS PVT.LTD, 2004.

MLA citiranje

GERSON RICHARD F. BEYOND CUSTOMER SERVICE. VIVA BOOKS PVT.LTD, 2004.