Winning the Service Game
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Boston
Harvard Business School Press
1995
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| Subjects: | |
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MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a Schneider, Benjamin | ||
| 250 | |||
| 020 | |a 9780880000000 | ||
| 650 | |a Customer services --Management,Employees --Training of,Incentives in industry | ||
| 942 | |c BK | ||
| 245 | |a Winning the Service Game | ||
| 260 | |a Boston |b Harvard Business School Press |c 1995 | ||
| 082 | |a 658.812 |b SCH | ||
| 300 | |a xiv+ 251p, 21cm | ||
| 999 | |c 267049 |d 267049 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000 |7 0 |9 361239 |a 00004532 |b 00004532 |d 1995-10-28 |l 0 |o 658.812 |p 014099 |r 2017-09-07 |v 625.00 |w 2017-09-07 |y BK | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000 |7 0 |9 361240 |a 00004532 |b 00004532 |d 1996-03-15 |l 0 |o 658.812 |p 014770 |r 2017-09-07 |v 862.00 |w 2017-09-07 |y BK | ||