Cita APA (7th ed.)

EVANS JAMES R. (2005). TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY (4TH.). THOMSON.

Cita Chicago (17th ed.)

EVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. AUSTRALIA: THOMSON, 2005.

Cita MLA (9th ed.)

EVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. THOMSON, 2005.