EVANS JAMES R. (2005). TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY (4TH.). THOMSON.
Lua i Stíl Chicago (17ú heag.)EVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. AUSTRALIA: THOMSON, 2005.
Lua MLA (9ú heag.)EVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. THOMSON, 2005.
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