EVANS JAMES R. (2005). TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY (4TH.). THOMSON.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रEVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. AUSTRALIA: THOMSON, 2005.
एमएलए (9वां संस्करण) प्रशस्ति पत्रEVANS JAMES R. TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY. 4TH. THOMSON, 2005.
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