KEMP SID. (2006). QUALITY MANAGFEMENT: DEMYSTIFIED. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.
Cita Chicago (17th ed.)KEMP SID. QUALITY MANAGFEMENT: DEMYSTIFIED. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2006.
Cita MLA (9th ed.)KEMP SID. QUALITY MANAGFEMENT: DEMYSTIFIED. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.