KEMP SID. (2006). QUALITY MANAGFEMENT: DEMYSTIFIED. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रKEMP SID. QUALITY MANAGFEMENT: DEMYSTIFIED. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2006.
एमएलए (9वां संस्करण) प्रशस्ति पत्रKEMP SID. QUALITY MANAGFEMENT: DEMYSTIFIED. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2006.
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