Style de citation APA (7e éd.)

MCKENNA REGIS. (1999). REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL.

Style de citation Chicago (17e éd.)

MCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. BOSTON: HARVERD BUSINESS SCHOOL, 1999.

Style de citation MLA (9e éd.)

MCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL, 1999.

Attention : ces citations peuvent ne pas être correctes à 100%.