MCKENNA REGIS. (1999). REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL.
Chicago Style (17th ed.) CitationMCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. BOSTON: HARVERD BUSINESS SCHOOL, 1999.
ציטוט MLAMCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL, 1999.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.