Citazione Stile APA (7a Edizione)

MCKENNA REGIS. (1999). REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL.

Citazione stile Chigago Style (17a edizione)

MCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. BOSTON: HARVERD BUSINESS SCHOOL, 1999.

Citatione MLA (9a ed.)

MCKENNA REGIS. REAL TIME: PREPARING FOR THE AGE OF THE NEVER SATISFIDE CUSTOMER. HARVERD BUSINESS SCHOOL, 1999.