APA (7th ed.) Citation

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

Chicago Style (17th ed.) Citation

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

MLA (9th ed.) Citation

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.

Warning: These citations may not always be 100% accurate.