Cita APA (7th ed.)

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

Cita Chicago (17th ed.)

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

Cita MLA (9th ed.)

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.