APA-viite (7. p.)

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

Chicago-viite (17. p.)

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

MLA-viite (9. p.)

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.

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