Lua APA (7ú heag.)

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

Lua i Stíl Chicago (17ú heag.)

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

Lua MLA (9ú heag.)

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.