APA (7 वां संस्करण) प्रशस्ति पत्र

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.