APA (7e ed.) Bronvermelding

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

Chicago (17e ed.) Bronvermelding

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

MLA (9e ed.) Bronvermelding

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.

Let op: Deze citaties zijn niet altijd 100% accuraat.