APA引文

Harvard Bus.School Pub. (2010). Making customers matter. Harvard Bus.School Pub.

芝加哥风格引文

Harvard Bus.School Pub. Making Customers Matter. Boston: Harvard Bus.School Pub, 2010.

MLA引文

Harvard Bus.School Pub. Making Customers Matter. Harvard Bus.School Pub, 2010.

警告：这些引文格式不一定是100％准确.