Cita APA (7th ed.)

LEMON K N. (2000). DRIVING CUSTOMER EQUITY. FREE PRESS.

Cita Chicago (17th ed.)

LEMON K N. DRIVING CUSTOMER EQUITY. NEW YORK: FREE PRESS, 2000.

Cita MLA (9th ed.)

LEMON K N. DRIVING CUSTOMER EQUITY. FREE PRESS, 2000.