LEMON K N. (2000). DRIVING CUSTOMER EQUITY. FREE PRESS.
Cita Chicago (17th ed.)LEMON K N. DRIVING CUSTOMER EQUITY. NEW YORK: FREE PRESS, 2000.
Cita MLA (9th ed.)LEMON K N. DRIVING CUSTOMER EQUITY. FREE PRESS, 2000.
Atenció: Aquestes cites poden no estar 100% correctes.