Style de citation APA (7e éd.)

BATRA PRAMOD. (2001). SIMPLE WAYS TO MANAGE YOUR SERVICE CUSTOMERS. THINK INCORPORTED.

Style de citation Chicago (17e éd.)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YOUR SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 2001.

Style de citation MLA (9e éd.)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YOUR SERVICE CUSTOMERS. THINK INCORPORTED, 2001.