Cita APA (7th ed.)

COTTAM ANGELA. (1999). MANAGEMENT AND MARKETING OF SERVICES (2ND.). BUTTERWORTH-HEINEMANN.

Cita Chicago (17th ed.)

COTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. LONDON: BUTTERWORTH-HEINEMANN, 1999.

Cita MLA (9th ed.)

COTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. BUTTERWORTH-HEINEMANN, 1999.