APA-viite (7. p.)

COTTAM ANGELA. (1999). MANAGEMENT AND MARKETING OF SERVICES (2ND.). BUTTERWORTH-HEINEMANN.

Chicago-viite (17. p.)

COTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. LONDON: BUTTERWORTH-HEINEMANN, 1999.

MLA-viite (9. p.)

COTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. BUTTERWORTH-HEINEMANN, 1999.