COTTAM ANGELA. (1999). MANAGEMENT AND MARKETING OF SERVICES (2ND.). BUTTERWORTH-HEINEMANN.
Chicago Style (17. basım) AtıfCOTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. LONDON: BUTTERWORTH-HEINEMANN, 1999.
MLA (9th ed.) AtıfCOTTAM ANGELA. MANAGEMENT AND MARKETING OF SERVICES. 2ND. BUTTERWORTH-HEINEMANN, 1999.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..