Cita APA (7th ed.)

KRANZ GARRY. (2007). BEST PRACTICES: COMMUNICATING EFFECTIVELY. HARPER COLLINS PUBLISHERS.

Cita Chicago (17th ed.)

KRANZ GARRY. BEST PRACTICES: COMMUNICATING EFFECTIVELY. NEW YORK: HARPER COLLINS PUBLISHERS, 2007.

Cita MLA (9th ed.)

KRANZ GARRY. BEST PRACTICES: COMMUNICATING EFFECTIVELY. HARPER COLLINS PUBLISHERS, 2007.