Cita APA (7th ed.)

BHOTE KEKI R. (2003). CUSTOMER LOYALTY AUDIT. CSP LTD.

Cita Chicago (17th ed.)

BHOTE KEKI R. CUSTOMER LOYALTY AUDIT. U K: CSP LTD, 2003.

Cita MLA (9th ed.)

BHOTE KEKI R. CUSTOMER LOYALTY AUDIT. CSP LTD, 2003.