INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. (2005). INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY.
Style de citation Chicago (17e éd.)INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. GURGAON: INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY, 2005.
Style de citation MLA (9e éd.)INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY, 2005.
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