INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. (2005). INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY.
Čikaški stil citiranja (17. izdanje)INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. GURGAON: INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY, 2005.
MLA način citiranja (9. izdanje)INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY. INTERNATIONAL CONFERENCE ON SERVICES MANAGEMENT. INSTITUTE FOR INTERNATIONAL MANGT AND TECHNOLOGY, 2005.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.