Cita APA (7th ed.)

GOETSCH DAVID L. (1994). INTRODUCTION TO TOTAL QUALITY (2ND.). PRENTICE -HALL INTERNATIONAL, INC.

Cita Chicago (17th ed.)

GOETSCH DAVID L. INTRODUCTION TO TOTAL QUALITY. 2ND. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 1994.

Cita MLA (9th ed.)

GOETSCH DAVID L. INTRODUCTION TO TOTAL QUALITY. 2ND. PRENTICE -HALL INTERNATIONAL, INC, 1994.