APA (7th ed.) Citation

KATZ BERNARD. (1987). HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD.

Chicago Style (17th ed.) Citation

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. ENGLAND: WILDWOOD HOUSE LTD, 1987.

MLA (9th ed.) Citation

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD, 1987.