KATZ BERNARD. (1987). HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD.
Citación estilo ChicagoKATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. ENGLAND: WILDWOOD HOUSE LTD, 1987.
Cita MLAKATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD, 1987.
Warning: These citations may not always be 100% accurate.