APA citiranje

KATZ BERNARD. (1987). HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD.

Chicago Style (17th ed.) Citation

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. ENGLAND: WILDWOOD HOUSE LTD, 1987.

MLA citiranje

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD, 1987.